Gisteren lanceerde Sony firmware 4.45 en al snel doken er berichten op dat er consoles na het updaten mee stopten. Sony erkende deze problemen en haalde de firmware update snel offline. Helaas was het kwaad al geschied voor sommige gebruikers en hoewel Sony momenteel aan een oplossing werkt in de vorm van een goede firmware update kan het zo zijn dat jij met problemen te maken hebt.

Hiervoor heeft Sony een Q&A vrijgegeven die je wellicht kan bijstaan in de probleemoplossing. Dat je console met problemen te maken heeft wil nog niet zeggen dat deze afgeschreven is en wellicht kun je jouw PlayStation 3 nieuw leven inblazen. Hieronder alle belangrijke vragen met daarbij de oplossingen en tips.

Q1. I updated my PS3 to version 4.45, and now the XMB is not being displayed and I cannot play anything on my system. Why?

We are currently conducting investigations to determine the cause of this problem. We will announce further information, including additional updates, when ready.

Q2. Version 4.45 has been taken off line, but if users have already updated to the new version and they are experiencing problems, what can they do?

We kindly ask PS3 users to wait for further details. We will announce when ready.

Q3. Were you not able to predict that such an issue may occur? Do you perform appropriate verification tests before releasing updates?

SCE constantly performs appropriate verifications tests for system software updates, and strives to improve and offer quality service.

We are currently conducting investigations to determine the cause of this problem. We will announce further information, including additional updates, when ready.

Q4. I read in the web that the PS3 system with 500GB HDD were affected. Is this true?

We are currently conducting investigations to determine the cause of this problem.

Q5. Have you already found a solution to this problem?

We kindly ask PS3 users to wait for further details. We will announce when ready.

Q6. How are the customer service teams responding to consumer inquiries right now?

We kindly ask PS3 users to wait for further details. We will announce when ready.